LEGAL REFERENCE

How We Handle Your Account Data

This is the erajp privacy policy in plain en-ID wording. We wrote it so you can see exactly what we collect when you open an account, what we...

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erajp How We Handle Your Account Data

Policy Posture and Jurisdiction Notes

erajp processes your personal data where local law permits and only inside supported regions. When you register, we store your name, contact details, device fingerprint and the e-wallet handle you link for top-ups. Session logs, lobby clicks and game-round identifiers are kept to keep your account secure and to settle any payment dispute. We share data with licensed processors for DANA, OVO,

GoPay and QRIS settlement, with KYC partners, and with regulators when a written request reaches us. We never sell your data. You can request access, correction or deletion through the contact paths below, and we'll respond inside the windows our jurisdiction sets.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Contact Paths

Reach our privacy desk through any of the channels below. Each one routes straight to the team that handles data requests, not the general lobby helpdesk, so your message lands with someone...

Privacy mailbox Email our data team directly when you want to access, correct or erase information tied to your erajp account. We answer inside the response window your region requires.
In-app ticket Open a ticket from your account menu and tag it as a privacy matter. Your handler picks it up, verifies your identity, then walks the request through our internal log.
Postal address Send a signed letter to our registered office for formal data requests. We log the date received, confirm by email, and process the matter through our records team.
PLATFORM TRUST SIGNALS

How This Policy Stays Honest

We treat this document as a living record and revise it whenever our data flow changes. The points below show how we keep the policy accurate, who reviews...

Named owner

Our data protection lead signs off every revision before it goes live. The role is named on file so requests...

Quarterly review

We schedule a full read-through every quarter and after any payment partner change. Edits are version-stamped so you can see...

External counsel

Indonesian privacy counsel reviews material changes before publication. We document their notes internally and reflect their wording when local statutes...

Change log

A short change log sits at the foot of this page. Each entry names the section touched and the date...

Plain English

We rewrite legalese into en-ID readable sentences. If a clause sounds vague, flag it through the privacy mailbox and we'll...

Audit trail

Every data access request, deletion and correction is logged with timestamp and handler. The trail lets us prove what happened...

Consistency Across Our Policy Pages

This privacy policy lines up with the other legal pages on erajp. The table below shows where the wording matches our terms, cookie notice and KYC pages so...

Definitions
The same defined terms — account, session, wallet handle, device signal — carry identical meaning across the privacy policy, terms of use and cookie notice.
Retention windows
Storage periods for account records and payment logs match the windows quoted in our KYC page, so a single number applies wherever it's referenced.
Sharing partners
The list of processors named here mirrors the one in our terms appendix, including settlement partners for DANA, OVO, GoPay and QRIS.
User rights
Access, correction and deletion rights are written the same way on this page and on the account-help section, with the same response windows quoted.
Jurisdiction
References to supported regions and where local law permits use identical phrasing across legal pages, avoiding any drift between documents you might compare.
Contact routes
Privacy mailbox, in-app ticket and postal address are listed identically here and on our contact page so you reach the same desk either way.
Update cadence
The quarterly review schedule applies to every legal page, and version dates are kept in sync so a single revision touches all related documents together.
QUICK SIGNAL

What Defines Our Policy Page Layout

Below are the visible elements we built into this policy page so it actually gets read. Each one is a deliberate layout choice, not a payments feature — they're the pieces that make a...

01
Anchor menu A sticky menu at the top jumps you to the section you actually need — collection, sharing, retention or rights — without scrolling through the whole document on a small screen.
02
Plain summaries Each clause sits next to a one-line plain summary in en-ID. Read the summary first, dive into the full clause only if the topic touches your account directly.
03
Version stamp The header shows the current revision date and a link to the previous version. You always know which wording applies to the account you opened on a given day.
04
Inline contacts Privacy contact paths appear inside the relevant clauses, not just at the bottom. When a section gives you a right, the way to exercise it sits in the same block.
05
Mobile spacing Line height, paragraph breaks and tap targets are tuned for phone reading. The policy was laid out for the same handset you use to open the lobby.
06
Search box A page-level search lets you type a term — say, retention or wallet — and jump to every clause that mentions it, useful when you're checking a single concern.

Privacy Policy Questions

We collect the name, contact details and date of birth needed to verify your account, plus the e-wallet handle you link for DANA, OVO, GoPay or QRIS top-ups. Device fingerprint is captured for security.

Active account records stay on file while your account is open. After closure we retain identity and transaction logs for the period local law requires, then delete or anonymise them on the next scheduled purge.

Yes. Send a request through the privacy mailbox or an in-app ticket. After we verify your identity, we'll return a copy of your account record inside the response window your region sets.

Only with licensed processors needed to run your account — payment partners for wallet settlement, KYC verifiers, and regulators when a written request reaches us. We do not sell your data to advertisers or list brokers.

Open a deletion request through the privacy mailbox. We'll confirm receipt, complete any outstanding settlement on your wallet, then close the account and purge data on the schedule the policy quotes.

Data sits with processors in supported regions where local law permits. The current list of storage locations is named in the sharing-partners clause and updated whenever we change a vendor.

Material changes trigger an in-app notice and an email to the address on your account. The version stamp at the top of this page updates, and the change log records what moved and when.